CarFinanceHelp.ca ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website carfinancehelp.ca and submit any forms or inquiries.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our site.
1. Information We Collect
We collect information you voluntarily provide when completing our inquiry or application forms, including:
- Full name
- Email address
- Phone number
- Home address (for full application)
- Employment status (for full application)
- Consent acknowledgements and timestamps
We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URL, through standard web server logs and analytics tools (such as Google Analytics).
2. How We Use Your Information
We use the information collected to:
- Connect you with vehicle financing lender partners who may be able to assist with your financing needs
- Contact you by phone, email, or text message regarding your inquiry or application
- Improve and optimize our website and user experience
- Comply with legal obligations and prevent fraud
- Send transactional communications related to your application
3. SMS / Text Message Communications
By submitting our forms and checking the consent box, you agree to receive transactional text messages from Car Finance Help related to your inquiry or application. Message frequency varies. Standard text message and data rates may apply. You may reply STOP at any time to unsubscribe, or HELP for assistance. Opting out of text messages does not affect your application status.
4. How We Share Your Information
We may share your information with:
- Lending partners: Third-party lenders or financing intermediaries who may be able to assist you with vehicle financing. These partners have their own privacy policies.
- Service providers: Vendors who help us operate our website and send communications (e.g., email delivery services), bound by confidentiality agreements.
- Legal compliance: When required by law, court order, or government authority.
We do not sell your personal information to third-party marketers or advertisers.
5. Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Inquiry data is typically retained for up to 24 months. You may request deletion of your data by contacting us at the information below.
6. Security
We implement reasonable technical and organizational measures to protect your information, including SSL/TLS encryption for data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies through Google Analytics to understand how visitors use our site. You can control cookie preferences through your browser settings. Opting out of analytics cookies will not affect your ability to use the site.
8. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for certain uses (subject to legal or contractual restrictions)
- Request deletion of your information, subject to applicable exceptions
To exercise these rights, contact us at info@carfinancehelp.ca.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Car Finance Help
Email: info@carfinancehelp.ca
Phone: 289-906-7864
Website: carfinancehelp.ca